Frequently Asked Questions

All of our monthly subscriptions include:

1. Glucose Biosensors: You will receive a monthly shipment of glucose biosensors. The devices help you understand how your body reacts to food, sleep, stress, and other factors.
2. Access to Nutritionist Support: Our nutritionists work with you 1:1 to guide you on your health journey through insurance-covered video calls.
3. The Nutrisense App: The Nutrisense App is a powerful tool for tracking daily activity and determining how food, sleep, exercise, and stress impact glucose levels.
4. Our Private Community: Our Facebook group will allow you to learn and connect with like-minded members.

You can start using the app while your order is on its way. If you do not receive a welcome email in your inbox, please check your junk or spam folder. During this time, we encourage you to familiarize yourself with the app by logging meals, activities (i.e. exercise), and notes.

This depends on the sensor or glucose biosensor you are using. With the Nutrisense CGM program, for example, you will receive a monthly delivery of Stelo Glucose Biosensors with 15-day* wear time.

_{‍*A study was conducted to assess the sensor life where 77.9% of sensors lasted the full 15 days. In other words, when using the product per the package labeling, approximately 20% of sensors may not last for the full 15 days, 10% of these sensors may last less than 12 days.}

Sign-up takes less than five minutes and includes a comprehensive health questionnaire. After you complete your questionnaire, we review your information  to approve your eligibility for the Nutrisense program. Once approved, your order will ship out the next business day. Shipping takes approximately five to 10 business days.

The 14-days of monitoring start once you apply and activate your sensor. You can start scanning one hour after activating your sensor. Each sensor lasts 14 days, and your data monitoring starts at the time you apply and activate the new sensor. You'll never lose any of the tracking time you paid for because each sensor's 14-day life doesn’t start until you choose to activate it. The Nutrisense app also tracks how many days of life your sensor has and will notify you when it expires. Your CGM subscription is tied to the shipment of the CGMs, not the use of them. This gives you the flexibility to customize your tracking time to match your schedule.Once your first sensor is activated, you will have access to a nutritionist who will serve as a great resource to answer dietary and lifestyle questions. Check out the Nutrisense Journal for bonus content to help you on your health journey!

The Nutrisense program is designed to help you reach your wellness goals, including weight loss. 7/10 participants lost up to 13 lbs in 30 days with Nutrisense.*

Insights from a glucose biosensor can help you pinpoint dietary and lifestyle changes to make. You’ll also have access to a glucose trained expert, a credentialed nutritionist who will help you turn your glucose data into an actionable plan to help you reach your goals.

_{*68% of Nutrisense study participants who logged their weight for 30 days lost up to 6.6% of their weight by month 1. Link to the method here.}

*_{Individual results may vary. Results are impacted by a level of engagement & commitment to the program}

The Nutrisense app syncs with Apple Health Kit, and wearables such as the Apple watch, Samsung watch, Oura Ring, Fitbit, and Garmin.

You can continue to sleep as you normally would while you are wearing a CGM sensor or glucose biosensor on your arm. However, it is advised that you avoid laying directly on top of the device if possible, as some research suggests that laying on the device during sleep can lead to inaccurate readings.

Yes! CGMs and biosensors compatible with the Nutrisense program (like the Stelo Glucose Biosensor) are, at the very minimum, water-resistant. Stelo Glucose Biosensors are waterproof up to 8 feet for up to 24 hours. You can shower or swim with your CGM or glucose biosensor, though wearing a protective bandage is recommended to prevent any damage to the device.

There are currently no companies in the United States that provide free CGMs. The cost of a continuous glucose monitor can vary depending on your program and length of commitment to a CGM program.

CGM Program Eligibility: It is our aim to offer expert guidance and help as many individuals as possible reach their health potential. With time, we hope to create new solutions for anyone coming to Nutrisense, however as of right now, we are unable to work with the following individuals:

• Are under 18
• Currently undergoing insulin therapy
• Have problematic hypoglycemia
• Currently undergoing or on dialysis
• Not in possession of a smartphone with Bluetooth capabilities

The Nutrisense program is designed to help anyone reach their health potential. While other programs such as Signos hone in on one specific problem area, when you join the Nutrisense program, your experience is tailored specifically to you and your unique health goals.

Unlike Signos, Nutrisense also gives you access to 1:1 support from an expert nutritionist.

While there are several programs on the market designed to optimize metabolic health with tools like CGMs, Nutrisense also gives members access to 1:1 nutritionist support via insurance-covered video calls from a credentialed health professional to help you create positive lifestyle changes, understand your body’s data, and take control of your own health.

Nutrisense's 1:1 nutritionist coaching with glucose-certified registered dietitians or nutritionists is available through insurance-covered video calls. If eligible, 95% pay $0 out-of-pocket for nutritionist video calls through insurance. You can also opt for self-pay, for $50/session.

Nutrisense CGM plans start at $215 per month. Prices may vary depending on your choices and the length of your plan.

Nutrisense App memberships start at $19.99 a month.

Yes, in order to participate in the Nutrisense program and use the glucose biosensor you will need a Bluetooth compatible smartphone. Luckily, most smartphones sold after 2016 have Bluetooth connectivity embedded in them, which is needed for a CGM or glucose biosensor to work. If you have any questions about your device, our support team is always here to help. Otherwise, we recommend checking with your personal device carrier.

We currently do not accept individuals using insulin to the Nutrisense program. Given the physiologic differences between glucose concentrations within the interstitial fluid (which the CGM measures) and capillary blood (as measured by finger-stick glucometer readings), there may be significant differences in glucose readings. These observed differences are more pronounced during times of rapid change in glucose, such as after eating, exercising, and dosing insulin. The Nutrisense program is not designed to replace glucose testing for diabetes treatment decisions. We would encourage you to request a prescription from your primary care provider, as well as starting to work 1:1 a Certified Diabetes Care and Education Specialist (CDCES). Professional support will continue to expand your personal toolbox to care for your diabetes.

When you sign up to Nutrisense, you agree to be charged monthly for the duration of the program you selected. All members have the ability to snooze their program at any time if they need to take a break for any reason. If you need to cancel your program before the termination date, you’ll be required to pay an early cancellation fee. Contact our customer support team for assistance if you would like to pause or cancel your program.

Some CGMs are covered by private insurance for those eligible in the United States when prescribed by a doctor. CGM cost with insurance can vary depending on your coverage and CGM provider, if your insurance does cover some or all of the cost. Most health insurance providers do not currently cover the cost of continuous glucose monitors, and the cost of a CGM without insurance can vary.

At this time, glucose biosensors used with the Nutrisense program are not covered by insurance providers. We are continually working towards getting coverage and will provide the Nutrisense community with any updates. However, Nutrisense programs may be eligible for HSA /FSA reimbursement for some. Check with your HSA/FSA provider for more information.

We're thrilled that you're interested in collaborating with us! Explore our partnership program below to learn more about how you can join forces with us:‍

Partnerships‍

We're passionate about working with individuals who have either tried or are willing to try our products and can genuinely share their experiences with their audience to promote the benefits of Nutrisense.‍

Why Partner with Nutrisense?‍‍

We have a range of benefits for our partners:

• Monthly commission earnings
• Subscription discounts for your followers
• The opportunity to be featured on our website and social media channels
• A dedicated partnership team at Nutrisense to support you throughout the process

How to Sign Up as a Partner

Our sign-up process is quick and easy. Currently, we offer two partnership options:

Influencer — Are you an influencer who would like to try our CGM program and share your unique journey with your audience? Choose this sign up option if so.

Health & Wellness Professional — Are you a medical practitioner, personal trainer or other health professional who would like to offer our CGM program to your partners/clients? Choose this sign up option.